Web application performance issue

Incident Report for Smartlook

Resolved

All Smartlook data should be now loading without any issues. The root cause was database overload that we are now reveiwing in detail.

Posted Dec 18, 2023 - 12:37 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 18, 2023 - 10:00 CET

Investigating

We are currently experiencing issues with loading Smartlook data and are investigating the root cause.

Posted Dec 18, 2023 - 09:32 CET

This incident affected: Web Application.