The issue is now resolved. Some website project recordings recorded from 07:00 AM to 11:50 AM CET and mobile project recordings from 09:00 AM to 11:50 AM CET might be corrupted or missing. The issue affected recordings stored in EU datacenter.
The root cause was AWS load balancer controller failure, which we have fixed in coordination with AWS support.
Posted Mar 14, 2024 - 12:09 CET
Identified
The issue has been located, and we are working on a fix.
Posted Mar 14, 2024 - 09:44 CET
Update
We are continuing to investigate this issue.
Posted Mar 14, 2024 - 08:35 CET
Investigating
We are currently investigating an issue where recording playback returns "Missing or corrupted record." error.
Posted Mar 14, 2024 - 08:25 CET
This incident affected: Session Recording and Web Application.