UI performance / loading sessions issue

Incident Report for Smartlook

Resolved

This incident has been resolved.
The issue lasted from 6.45 PM to 7.15 PM (CET), March 21, 2024, mainly session replay was affected. There might be a minor data loss (missing/corrupted sessions).

Posted Mar 22, 2024 - 09:50 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 22, 2024 - 07:48 CET

Investigating

We are currently investigating this issue.

Posted Mar 21, 2024 - 19:34 CET

This incident affected: Web Application.