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We apologize for the complications and appreciate your patience. Rest assured, we will keep you updated on any developments.\nIn the meantime, if you'd like, you can contact support@smartlook.com for an interim login solution while we work to resolve the issue.\nThank you for your understanding.","created_at":"2025-01-28T18:07:49.885+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-28T18:08:36.330+01:00","display_at":"2025-01-28T18:07:49.000+01:00","deliver_notifications":true,"tweet_id":null,"id":"j7nytkpxl5rc","incident_id":"7qwvvhnvvbmm","custom_tweet":null,"affected_components":[{"code":"74j78xzxb4xs","name":"Web Application","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"If you need access to Smartlook account before the final solution is provided, please contact our support team at support@smartlook.com.","created_at":"2025-01-27T17:26:24.638+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-27T17:26:24.638+01:00","display_at":"2025-01-27T17:26:24.638+01:00","deliver_notifications":true,"tweet_id":null,"id":"jlv7cc2h9kxk","incident_id":"7qwvvhnvvbmm","custom_tweet":null,"affected_components":[{"code":"74j78xzxb4xs","name":"Web Application","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2025-01-27T14:40:59.616+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-27T14:40:59.616+01:00","display_at":"2025-01-27T14:40:59.616+01:00","deliver_notifications":true,"tweet_id":null,"id":"wrjltcm85ywk","incident_id":"7qwvvhnvvbmm","custom_tweet":null,"affected_components":[{"code":"74j78xzxb4xs","name":"Web Application","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2025-01-27T14:40:47.980+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-27T14:40:47.980+01:00","display_at":"2025-01-27T14:40:47.980+01:00","deliver_notifications":true,"tweet_id":null,"id":"x3jsdp6mjb8b","incident_id":"7qwvvhnvvbmm","custom_tweet":null,"affected_components":[{"code":"74j78xzxb4xs","name":"Web Application","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Application","created_at":"2020-05-20T11:21:49.974+02:00","updated_at":"2026-10-26T15:38:51.720+01:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"74j78xzxb4xs","page_id":"d7fmpr7m2888","group_id":null}]},{"name":"Sessions not playable due to the We're sorry, but something went wrong error.","status":"resolved","created_at":"2024-11-14T15:13:22.105+01:00","updated_at":"2024-11-14T15:41:55.421+01:00","monitoring_at":null,"resolved_at":"2024-11-14T15:41:55.403+01:00","impact":"minor","shortlink":"https://stspg.io/26hwfwn1w02p","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-11-14T15:13:22.100+01:00","reminder_intervals":null,"id":"64tccc9crwgd","page_id":"d7fmpr7m2888","incident_updates":[{"status":"resolved","body":"The incident has been now resolved. 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